Multiple channel conversation management in one RecurOmni console
Your customer service agents can manage real time and instant conversations with your customers across different channels in RecurOmni console at the same time. We support various media file types and location sharing. Empowered by Salesforce, the conversation history will be maintained and become part of your valuable CRM data.
Pre-set messages, common FAQ, Booking, Order, Payment can be easily set up for auto customer engagements.
System data collection, analysis and routing
Empowered by Salesforece, RecurOmni can record, track, analyze your customer profile base on their historical interactions, so as to facilitate your team to provide experience-centric customer service promptly and efficiently
Efficient and effective operation
As a certified and full-service Salesforce partner, we expert in refine and enhance our clients’ business strategy by integrating their business flow into the world’s top CRM system