Omni-Channel

Customer profiles and messages integration in one console

One single console to efficiently serve instant customer requests and messages from various channels e.g. WhatsApp, Instagram, Facebook Mesenger, WeChat, LINE etc. Enabled by Salesforce, all customer profiles and chat history will be shown in the same console to improve your customer service.

Chatbot

Chatbot builder to automate customer conversational experience

Chatbot AI not only allows 24/7 and 100% accurate conversation with customers, at the same time helps to better understand customers needs from their responds to help your future sales & marketing strategy

APIs

Voice-to-text / OCR / Data-masking helps to tailor-make your customer engagament

With our advanced Voice-to-text, OCR, Data masking technology, customer engagements will not be confined to text messages anymore.

Intent anlaysis

Analysis and record your customer behavior for your marketing strategy

Enabled by Salesforece, RecurOmni smart system will do intent analysis of your customers’ consumption preference, conclude into different customer segments designated by your marketers  and then store in the database. This helps your company to generate pre-built data-driven analytic reports for developing your social marketing strategy

Salesforce skills-based routing

Salesforce integration for efficient workflow

With different customers' needs, it is important to lead to the “right” agent to serve them. Skills-based routing allows the customer to lead to the most suitable agent for resolving the job and improves the quality of customer service.

Mobile app

Control your customer service wtih any gadgets

RecurOmni offers mobile application for convenient access to the customer service console and seamless customer engagement